Customer Relationship Management (CRM) - >>  Software

Customer Relationship Management (CRM)

Sage CRM

SageCRM is an easy and quick to deploy CRM system with configurable business processes. Enterprise-wide access to customer information is provided anytime and anywhere, allowing you to manage your business with an integrated approach to inside and field sales automation, customer care, and marketing. SageCRM integrates out-of-the-box with Sage Accpac ERP to help run businesses more efficiently, linking people, processes and workflows from inside and outside an organization.

Sales

Enhanced sales performance with sales automation tools that help salespeople find and retrieve important information fast and with ease. SageCRM provides a snapshot of the sales cycle from first contact to final sale, allowing team members to effectively analyze and manage the sales pipeline from within the CRM solution.

Marketing

Manage and track each and every aspect of your campaigns with SageCRM. View activities, objectives, leads generated, and lead follow-up, and have the ability to focus on specific activities within a campaign. This CRM solution is easy to manage and provides an in-depth look at your campaigns, eliminating the guesswork and maximizing your marketing resources.

Application Integration

Integration between SageCRM and back-office accounting and financial applications provides companies with an all-encompassing CRM system that offers a total view of all customer interactions essential for making insightful business decisions. Microsoft Outlook runs within the framework of your SageCRM solution and has complete, two-way synchronization with Outlook contacts, calendar (appointments), and tasks, as well as full-featured e-mail integration.

Customer Care

Resolve customer issues efficiently by providing customer service people with user-friendly tools to access relevant customer data, including purchases, call and escalation histories, interactions, e-mail, and documents sent and received